Troubleshooting Customizer

The following are solutions to problems you may experience while creating user-defined or custom tabs:

• Problem: Tab not retaining data

This is caused when the tabs get out-of-sync with the database, usually because more than one person was logged on while the tab was being created or edited.

Solution: Make sure all users exit iMIS before creating or editing a tab. Edit the field or tab, change it back to activate the Save button, and then save the field or tab.

• Problem: Data not displaying correctly

Solutions: If the data in a tab is not displaying correctly, verify the following solutions.

1. Delete and recreate the tab if the tab definition has not changed since the data was added, but fields were moved around in the tab.
2. No one was logged into iMIS when the table and tab were defined. Make a minor change to the table and tab (move fields up and down), and save.
3. Close iMIS after updating tables or tabs.
4. Run a query to determine if the data has been saved in the user-defined table but is not displaying in the tab.
• Problem: Validation table (the lookup feature) does not display for a custom field

Solution: Make sure the validation table exists. Refresh the iMIS libraries.