Working with credit memos

You can process reversals of an entire pledge, which may contain one or more installment records, on the Enter and edit pledge credit memos window, or you can reverse a single line item.

Credit memos make adjustments that reduce or reverse normal open accounts receivable (AR) items.

Use credit memos for the following tasks:

• To write off an open item that cannot be collected
• To reduce or reverse a line item charge
• To reverse a previously entered transaction

See To view pledge history after a pledge credit memo is issued (see Viewing pledge adjustments in the Customer Portfolio) for information on viewing a customer's pledge history in the Fundraising History window after a pledge credit memo has been issued.