Manually release backorders

The Manually release backorders option is used to reverse an order's BACKORDER status. A released backorder is removed from the holding stage for orders awaiting inventory and is returned to its appropriate order processing stage.

The Manually release backorders option is available even if the Automatic Backorder Processing option is enabled on the Backorder Processing window (from Orders, select Set up module, and click Backorders).

To release backorders manually

  1. From Orders, select Process orders > Manually release backorders to open the Manually release backorders window.

    2. All of the orders with a BACKORDER status display on the window.

  2. Select the order(s) you want to release from BACKORDER status.
  3. Click Convert.

    4. A message displays prompting you to confirm returning the selected order(s) to the appropriate order processing stage.

  4. Click Yes to release the backorder(s).