Recognize Credit Card Order Payments as Prepaid Cash - option enabled

When the Recognize Credit Card Order Payments as Prepaid Cash option is enabled, the following scenarios will cause an error if you try to edit the Check # / CC field on the Enter and edit orders window's Payments tab:

  • Changing the payment type from cash/check to credit/debit card when the Orders.RECOGNIZED_CASH_AMOUNT field is populated
  • Changing the payment type from credit/debit card to cash/check when the Orders.RECOGNIZED_CASH_AMOUNT field is populated
  • Changing the payment type from one credit/debit card to another when the credit/debit card cash accounts are different and the Orders.RECOGNIZED_CASH_AMOUNT field is populated

To edit a payment type recognized as prepaid cash

Follow this procedure to edit a payment type when the Recognize Credit Card Order Payments as Prepaid Cash option is enabled.

  1. From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
  2. Open the order (see Finding orders) for which you want to edit the payment type.
  3. Select the Payments tab.
  4. Click Edit.
  5. Delete the amount in the Payment Amount field, but do not alter any data in the other fields. If you try to edit the Check # / CC field on the Payments tab without first deleting the amount in the Payment Amount field, you will receive an error message.
  6. Click OK on the Payments tab.
  7. Click Edit.
  8. If you are entering a payment by cash or check, enter the cash payment type or check number in the Check # / CC field.
  9. If you are entering a payment by credit card, enter the credit card payment type in the Check # / CC field and any other required data in the following fields:
    • Enter a Credit Card Number.
    • Enter a credit card Expiration Date.
    • (optional) Enter a credit card Authorization code.
    • Enter the name on the credit card in the Name on Credit Card field.
  10. If you are entering a payment by European debit card, enter the European debit card payment type in the Check # / CC field and any other required data in the following fields:
    • Enter the card number in the Credit Card Number field.
    • (optional) Enter the card's CSC number.
    • Enter a card Expiration Date (mm/yy).
    • (optional) Enter an Authorization code.
    • Enter the name on the card in the Name on Credit Card field.
    • (optional) Enter the card's issue number in the Issue # field.
    • (optional) Enter the card's Issue Date (mm/yy).
  11. Enter the correct Payment Amount.
  12. Click OK to update the payment information.