Products that are Not Available

Products that have a status of Not Available are no longer available for sale to your customers and can include discontinued and recalled items. The entire product inventory has been sold, returned, or destroyed.

The primary reason to keep Not Available products in your system is for identifying Replacement items when customers request an unavailable or discontinued product (requires designating at least one Replacement item for the product). You cannot save orders for products that have a status of Not Available, but customers can order Replacement items.

Order Entry Cases - During order entry, Not Available products have the following functional characteristics:

• Cannot be ordered regardless of inventory level.
• Display on the Product Find window when searching for products.
• Cause the Product field to clear when you Tab out of the Product field.
• Cause the Opportunities window to open when you Tab out of the Product field (if Upsell and/or Replacement items are designated for the product). You then are required to do one of the following:
• Select an Upsell or Replacement item (if designated) to replace the entire number of units ordered.
• Enter another Product code.