Troubleshooting the installation for custom gateway

If the custom gateway application is not installed or is installed incorrectly on iMIS Desktop, the transaction will fail. When a user attempts to save a payment transaction that is dependent on the custom gateway, the authorization process will time out for that transaction. iMIS informs the user that the payment cannot be authorized because the gateway application is not installed correctly.

  • This message is presented first.
    • Custom Gateway not properly installed
The payment type entered for this transaction requires a Custom Gateway for credit card authorizations. The custom gateway is not properly installed on this workstation.
The authorization for this payment transaction will time out.
Please contact your system administrator or the developer of your custom gateway application before processing payments using the specified payment type.

    Note: An error message identifier, nCCAuthOnly_Custom, at the bottom of this message informs Technical Support that this is not an iMIS issue.

  • After the user clicks OK in the Custom Gateway not properly installed message box, a standard iMIS warning is provided.
    • The authorization process timed out. Please contact your system administrator.