Advanced email

Advanced Email makes it easy for you to manage interactions with your constituents, providing you with the tools you need to make interactions efficient and effective. This feature enables you to send email more reliably, track the effectiveness of individual emailed communications, and apply what you learn to continually improve your communication approach.

Creating and managing an Advanced Email Marketing account

Do the following to create and manage an Advanced Email Marketing account:

  1. From the Staff site, go to Settings > Advanced email.

    2. Note: This menu item will not be displayed without the purchase of the Advanced Email license key.

  2. Provide the required information. The Disable notifications option provides Staff users the ability to enable or disable email notifications. When this option is selected, email notifications will not be received.

    3. Note: The primary contact will receive important information about usage of this feature and will be contacted about billing matters.

  3. (optional) Advanced Email is disabled by default for test databases in order to avoid redirection of live email notifications to the test database. A Reactivate button is displayed whenever a change in the configured SQL server or database name is detected. Click Reactivate only when the database is the primary live database. This database will then receive notifications, whereas any previously configured database will not.
    • If Reactivate is accidentally clicked and you want to revert to using the original database, go to Settings for the original instance and click Save. This will update the Advanced Email service account with the original notification URL.
    • Enabling and disabling notifications turns notification tracking for all new Advanced Emails for all instances of iMIS for an organization on and off. Deactivate and Reactivate updates the Advanced Email server setting for the URL to which all email notifications will be sent. Deactivation happens automatically whenever iMIS determines that the current database or SQL server name has changed, whereas reactivation for any instance of iMIS sets the email notification URL to point to the instance from which you reactivate, as the live database.
  4. Click Save.