Service Packs

This page details Service Pack features that have related Help site documentation as well as other must-read information. See the official Service Pack and Hotfix page to download the most current Service Pack and for more information about all of the fixes included in the Service Packs.

Warning! After applying the Service Pack, do not use the Reset functionality located in the DB Maintenance Utility. Initiating any resets will overwrite database changes made in a Service Pack.

Service Packs and the DataVault

You must ensure your DataVault version is compatible with your Service Pack update. If your DataVault is hosted by ASI, you must contact ASI for assistance determining DataVault compatibility.

Do the following to determine whether your DataVault is hosted by ASI or your organization:

  1. From the Staff site, go to Settings > Finance > General.
  2. Locate the DataVault service address:
    • If the DataVault service address contains, the DataVault is hosted by ASI on a separate server.
    • Enter a ticket informing ASI Hosting of the Service Pack to which you want to upgrade, and verify your DataVault version is compatible.

    • If the DataVault service address does not contain, the DataVault is self-hosted on your own system. Run the setup.exe application on the DataVault application server to upgrade the existing DataVault install.

DataVault updates are not required for every Service Pack update. Review the Compatible DataVault version for the Service Pack to which you want to upgrade.

Service Pack O (

The following items were added for Service Pack O.


Compatible DataVault version:

New features

  • Updated look to CAPTCHA security: The CAPTCHA security check now uses the I am not a robot checkbox instead of the distorted letters and numbers.
  • Limiting results for multi-instance panels in Panel Designer: The Panel Designer uses the PagedResults.Maxrecords value to determine how many results to display for a multi-instance panel. The PagedResults.Maxrecords option can be found in the C:\Program Files (x86)\ASI\iMIS\Net\web.config file.
  • Note: If you are not self-hosted, you must contact your host for assistance modifying web.config files.

  • Updating an AutoPay membership payment method from the Cart: Upon renewal of an AutoPay membership, a member who wants to use a new payment method is presented with two new options in the Cart: (1) Pay only the current renewal with the new payment method or (2) Pay the current renewal and all future renewals with the new payment method. Option one allows members to pay the current enrollment with a one-time payment method, without replacing the current payment method. Option two allows the member to pay the current recurring enrollment and all future enrollments with the newly entered payment method.
  • Importing recurring membership enrollments using the Workbook Converter: Use the Auto Renew Members tab in the iMIS20-300 Conversion- Importing AutoRenew and RecurringDonors data using existing iMIS ID.xlsx workbook to import recurring membership enrollments for contacts who already have an iMIS ID.
  • Maximum page size for REST calls: The setting <add key="MaximumPageSize" value="500" /> was added to the C:\Program Files (x86)\ASI\iMIS\Net\web.config file to allow setting the maximum page size in REST calls. The default value is 500.
  • Note: It is recommended that the MaximumPageSize setting be kept as small as possible. Increasing this value can lead to HTTP request size errors.

    Note: If you are not self-hosted, you must contact your host for assistance modifying web.config files.

  • Communities no longer accepting JavaScript events: Various areas throughout Communities were updated to no longer allow JavaScript events. Before upgrading, JavaScript events should be removed from Communities blogs, comments, announcements, and wikis.
  • Prefix and suffix business objects and queries: The PrefixList and SuffixList queries ($/Common/Queries/ValueLists) now use the NamePrefixes and NameSuffixes business objects, respectively. All contact business objects use these queries as their value source. This update ensures more consistent reporting on prefixes and suffixes when using the contact business objects.
  • PaymentMethodName in the Workbook Converter: If the PaymentMethodName in the Workbook Converter does not match one of the following credit card names:
    • Visa
    • MasterCard
    • AmericanExpress
    • DinersClub
    • Discover
    • JCB

    then the credit card is described as Card in the Autopay enrollment.

Service Pack N.2 (

  • Compatible DataVault version: Same as Service Packs J through N (
  • No related feature documentation.

Service Pack N (

  • Compatible DataVault version: Same as Service Packs J through M (
  • Processing AutoPay invoices with expired credit cards: Previously, AutoPay invoices associated with expired credit cards were always included in invoice submissions until the payment reached three failed attempts. After three failed attempts, the invoice needed to be reprocessed.
  • With this Service Pack, invoices associated with expired credit cards are only submitted once. After the first failed attempt, the invoice is excluded from payment submission until the credit card’s expiration date is updated.

Service Pack M (

  • Compatible DataVault version: Same as Service Packs J through L (
  • Starting with Service Pack M, the iMIS 2017 version number is 20.2.65 instead of 20.2.64.
  • The setting <add key="Authentication.ShareCookieWithSubDomain" value="true"/> was added to the web.config file to allow website domain login cookies to be shared across subdomains. For instance, will share its login cookie with
  • Note: If you are not self-hosted, you must contact your host for assistance modifying web.config files.

  • Configurable warning message: The option, Message when an existing user attempts to create an account, allows system administrators to configure the warning message that displays when an existing user attempts to create a new account. Tailor this message from Settings > Contacts > Account management.
  • NetContactData business object: A new business object, NetContactData, allows you to return the organization record for combo records. This business object is an alternative to NetContactBasic, which returns individual records for combo records.

Known Issue: iMIS DB Maintenance Utility

An error related to the version number change prevents the iMIS DB Maintenance Utility from loading after Service Pack M is applied. While the DB Maintenance Utility is not maintained with the iMIS 2017 Service Packs, this issue will be corrected in a future service pack. Until this issue is resolved, the following alternative solution is available:

  • Connect to the iMIS database with SQL Server Management Studio, and run one of the following commands:
    • Prepare iMIS Database:
    • EXEC dbo.asi_EnsurePublishQueueAndServiceBroker;
    • Rebuild Name_All View:
    • EXEC dbo.asi_RebuildNameAllView;
    • Rebuild Counters:
    • EXEC dbo.asi_RebuildCounters;

For any other functionality, such as purging unused users and contacts, contact tech support for a script to perform the function (self-hosted), or ask Cloud Services to run the script for you (hosted).

Service Pack L (

  • Compatible DataVault version: Same as Service Packs JK (

Warning! Review the information in the related Read Me extremely carefully. There are important steps that must be followed when applying this service pack to a system that hosts multiple instances of iMIS Desktop at different iMIS 2017 service pack levels.

Service Pack K (

  • Compatible DataVault version: Same as Service Pack J (

No related feature documentation.

Service Pack J (

  • Compatible DataVault version:
  • Advanced Email performance improvements: Advanced Email has been updated with performance and reliability enhancements for large communication jobs. These large communication jobs should not exceed 10,000 contacts.
  • For large communication jobs, the individual communications will not display a status for at least 10 minutes. After about 10 minutes, statuses are displayed for some of the communications. As time progresses, more communications display a status, and all communications should display a status after about one hour. The times will vary depending on the amount of communications that are sent.

    Note: You cannot send more than one large communication job at a time. After all statuses for a communication job are present in the Communication Log, you can begin the next large communication job.

  • iMIS websites have been upgraded to jQuery 3.3.1 and jQuery Migrate 3.0.1 to enhance PCI compliance.
  • Erasing a contact's personal data: Staff can request the removal of a contact's personal data from the system. This request is submitted to a system administrator for approval. Once the removal request is approved the contact is marked for erasure until the Contact erasure task is run. This task signals the system to remove all the personal data from contact records that are marked for erasure.
  • Updating current Certification enrollments: After editing a program definition, Staff users can update the requirements for all current enrollees. The updated enrollment reflects any requirements that are completed, and the Stages and Requirements will reflect the new program definition.
  • Minimum-password-requirements message: System administrators can tailor the message that appears when someone has created a password that does not meet the minimum-password requirements.
  • Importing additional recurring donations (Workbook Converter): Additional recurring donations can be imported using the Workbook Converter, as long as the donor already exists in the iMIS database and the iMIS Id of the donor is referenced.
  • Auto-populating the date and time a panel source is updated: The CreatedByUserKey property is now auto-populated when a Panel Designer panel is updated or edited.
  • Gift Aid: Split gifts are now supported as part of the Gift Aid reclaim process.
  • The following IQA queries have been updated to remove the column Frequency:
    • $/Membership/DefaultSystem/Queries/AutoPay/Automatic payment enrollments
    • $/Membership/DefaultSystem/Queries/AutoPay/Members enrolled in automatic payments
    • $/Samples/Dashboards/AutoPay/Membership/Auto-pay membership details
    • $/Samples/Dashboards/AutoPay/Membership/Cancelled membership enrollments
  • The restriction preventing non-staff users from modifying payment methods tied to existing enrollments has been removed.
  • Service Pack C ( introduced a tighter certificate validation policy for secure communication with the iMIS service. The certificate validation policy requires that the certificate is in date, has been issued by a recognized certificate authority and is for the domain by which the service is being accessed.
    Using a certificate that does not meet this validation policy results in application errors being logged on the server and displayed in the browser. The error logged on the server is of type SecureConnectionFault and provides additional details.
    If the iMIS website is being accessed from a browser installed on the application server then a Secure Connection error is displayed, along with a reason and guidance for resolving the error; otherwise, a generic error is displayed. The cause of the error can be reviewed in the server Application log.

Service Pack I (

  • Compatible DataVault version:
  • A new business object, GiftHistorySummaryBasic, is available for when there are no yearly roll-ups needed, for example, when the only value needed is the lifetime giving amount. This new business object improves performance of queries using GiftHistorySummary table data.
  • The $/Fundraising/DefaultSystem/Queries/Dashboards/Major Donors For Manager query has been updated to use this new business object to improve the performance of the Moves management dashboard.

  • General lookup tables: A new default option, None selected, has been added to the General tables drop-down. This allows the General lookup tables page to load without any tables selected, increasing performance.
  • The Fundraising report, Outstanding Pledges, has been updated with the optional date parameter, Exclude Pledge Dates before. This filter was added to improve the run time of the report.

Service Pack H (

  • Compatible DataVault version:

No related feature documentation.

Service Pack G (

  • Compatible DataVault version: Same as Service Packs D, E, and F (
  • Note: If the initial Service Pack install results in a failure, you can reapply the Service Pack from a command line.
    Do the following:
    1. At a command prompt, navigate to the SP_20.2.64.8771 directory created by the iMISv300ServicePack.exe application.
    2. Enter the following:
    InstallServicePack -f
    The -f option allows for the Service Pack to be reapplied.

    This capability is available for Service Pack G and later.

  • The Email a friend functionality is deprecated. Although the configuration options are still available (Settings > RiSE > Quick Setup/Page builder configuration), they have been deprecated. The associated email button is still available on the bottom-right in the Staff site's footer, but should be removed to avoid a display error. The Social Share content item is the suggested replacement.
  • A new column, PaymentTerms, is added to the Recurring Donors worksheet in the Workbook Converter. The PaymentTerms define the payment schedule for a recurring installment pledge.

Service Pack F (

  • Compatible DataVault version: Same as Service Packs D and E (
  • Single-Sign On (SSO): Configure Single-Sign On from the iMIS Staff site.

Service Pack E (

  • Compatible DataVault version: Same as Service Pack D (
  • Donor notes: Allow donor to enter a note when they are donating.
  • Removing TLS 1.0 dependence: After June 30, 2018, all entities must have stopped use of SSL/early TLS as a security control, and use only secure versions of the protocol.

Service Pack D (

  • Compatible DataVault version:
  • Premium products: Kit products are available to be used as a premium.
  • Workbook Converter: Ability to use the Workbook Converter to import external gateway tokens along with recurring instruction details.
  • Pledge Invoices: Ability to pay pledge invoices from the Open Invoice List Display content item.

Service Pack C (

  • Compatible DataVault version:

No related feature documentation.

Service Pack B (

  • Compatible DataVault version:
  • Updated password requirements for PCI compliance: If the MaxInvalidPasswordAttempts value in the web.config file is modified to a value of 6 or greater, users will be locked out of iMIS. PCI requires limiting access after six logon attempts.

Service Pack A (

  • Compatible DataVault version: Same as iMIS 2017 GA (

No related feature documentation.