ASI Event Log Troubleshooting Steps

There may be times where the iMIS REST API returns a generic error message and code when using iDMS. Review the following information to troubleshoot.

iMIS EMS (ASI-Hosted)

If you are using iMIS EMS and are hosted by ASI, do the following:

1. Identify the date/time the issue/error occurred, making sure to add the time zone to the time.
2. Create a new request with ASI Technical Support.
3. In the request, include as much information as possible, including the exact date, time, and time zone the issue occurred. Include screen shots and as much information regarding what you were doing. Sample data is always appreciated, but do not include any Personally Identifiable Information.

iMIS EMS (on-prem) and iMIS 2017

If you are using iMIS EMS on-prem or iMIS 2017, do the following:

1. Identify the date/time the issue/error occurred.
2. From the iMIS Application Server, go to the Event Log and look for errors that occurred at the same time.  These errors will give important clues as to the issue (e.g. "State Code BB does not exist").
3. If you are unable to decipher the errors or still need help, paste the errors into a new ASI Technical Support ticket. Please include screen shots of your mappings and sample data if possible.