Latest upgrade: What's new?

Checking the settings for warnings and errors

To support onboarding and ongoing troubleshooting, the Settings Audit page will indicate errors or warnings when settings are improperly configured. Once identified, you can navigate to the relevant setting location and make the necessary corrections to resolve any issues. See Settings audit for details.

Clearing all potential duplicate contacts

Contact Merge - Plus allows system administrators to clear potential duplicates for either individuals or organizations, removing all duplicates from the Manage duplicates tab and profile pages of the contacts and eliminating clutter from outdated searches. Cleared contacts may reappear if they meet the criteria for future searches. See Clearing potential duplicates for details.

Simple and Advanced modes for the Content HTML content item

The Content HTML content item now has Simple and Advanced modes. The Simple mode consists of basic editing tools such as headings, bullet points, and alignment options while the Advanced mode consists of HTML capabilities and more extensive editing tools such as applying CSS and format stripping. See Content HTML for details.

Enhancements

• Public company account page theme update - The member-facing company account pages have been updated to reflect the new Flat White responsive theme.
• Determining when relationships are removed - The UpdatedOn and IsActive properties have been added to the CsRelationship business object to track when relationships are modified. These properties allow the TopClass integration to accurately track when the Company Administrator or Training Manager roles are removed from a contact record.
• Paying invoices using a direct link:
  • To facilitate direct payments for invoices with outstanding balances, the Pay Invoice Link has been integrated into the following sample communication templates: Event Invoice, Event Invoice Report Writer, Invoice Notice, Invoice Notice Report Writer, Order Invoice, and Order Invoice Report Writer. For the event templates, the link is only presented to recipients receiving invoices with open balances.
  • Logged-in users have the added option of using the direct debit payment method when paying an invoice via a direct link. Users who have not logged in will continue to have access to the credit and PayPal Express payment methods only.
  • The Payment detail window has been enhanced to include an Entered by property that indicates whether a payment was submitted by a logged-in user or entered anonymously.
  Click to view image

  

  • The Payments made anonymously query (Finance > Pay Central > Find Payments) allows you to view details of all payments made anonymously, including the name on the credit card used for the payment if entered during the transaction.
  Click to view image

  

Documentation

• Getting Started & Best Practices:
  • Communications Getting Started Guide
  • Security Getting Started Guide

Adjusting the Bill To contact on unpaid event invoices

Adjusting the bill to contact an unpaid event invoices

Easily modify the Bill to contact for unpaid event invoices that have an open balance. Once you make this adjustment, the original invoice is reversed, and a fresh invoice is issued to the designated contact. See Adjusting the Bill to contact on unpaid event invoices for details.

Paying invoices using a direct link

Paying invoices using a direct link

The communication creator enables you to dispatch direct payment links for invoices via email. These links allow recipients, whether logged in or not, to view pertinent invoice details and pay the full invoice balance on a secure page. When a payment is submitted by an unauthenticated user, it is associated with the Bill to contact. For authenticated users, payments are linked to the account of the logged-in user, whether they are paying their own invoices or on behalf of someone else. See Paying invoices using a direct link for details.

Open ID Connect (OIDC) available to public users

Public users can now access your RiSE websites with their external directory credentials. See Open ID Connect (OIDC) for public users for details.

Enhancements

• Identifying potential duplicate organizations based on name - Easily identify potential duplicate organizations based on their full name. To match organizations with the same name, select the Company Name formula from the manage duplicates settings.
• Public account page updates - The member-facing account pages have been updated to reflect the new Flat White responsive theme, along with additional tab and label changes. Out-of-the-box public account pages include a Membership and Transactions tab, so that associated information can be more easily found. The Giving tab has been removed, and donation details can be found on the new Transactions tab.



• Identifying missing payments - To mitigate unapplied payment related issues, there is a new Unapplied payment alert that appears on the Community and Finance dashboard. The alert contains a link that redirects to the Unapplied payments tab for more details. Specifically, one-off payments or the first payment of a recurring enrollment are tracked by this query.
• Simplifying aspects of event registration, cancellation, and waitlisting - The event registration user interface has been updated to simplify registering, cancelling, and waitlisting:
  • Button updates:
    • The Register Myself button is now larger and more noticeable.
    • A new Check Out & Confirm Registration button has been added for new registrations.
    • A new Check Out & Update Registration button is available for modifying existing registrations.
    • A new Remove from Waitlist button has been conveniently placed in the registration area, making the management of waitlist statuses simpler and more efficient.
  • Status messages:
    • Enhanced status messages now provide clearer feedback when you are cancelling or adjusting registrations.
    • Waitlisting event participants has more intuitive status messages such as Joining Waitlist and Waitlisted to keep you clearly informed.
  • Interface changes:
    • The Edit registrant information link has been replaced with a more streamlined Edit icon for easier access.
• Membership Configuration Wizard Term length and primary fees update - When configuring member type billing options and fees, staff users can now choose another fixed term length other than the one already specified as the Default term length.
• Adding information to Media Assets proposals and insertion orders - When creating or updating media assets, organization contact and contract information can now be added and will appear on generated proposals and insertion orders.
Click to view image

Upgrade Changes

• Updated Image Manager and HTML post permissions - The Image Manager toolbar icon in the HTML editor and the Allow HTML in posts option in discussion forums are now restricted only to staff users, system administrators, and those with content authority roles.
• Dynamic groups views restricted - Using dynamic group views as the basis for custom business objects may lead to complex, poorly performing queries. To enhance iMIS system stability and performance, dynamic group views (those starting with vlqa) are no longer permitted for use when creating custom business objects. To avoid disruption of dependent system components, dynamic group views currently used in business objects will remain unaffected.

Documentation

• Pre-upgrade checklist changes:
  • Content folders under the root folder (@) cannot be named iMIS and should be renamed before upgrading.
  • Product special pricing rules cannot be edited after the upgrade, so you must delete the rules and recreate them using the out-of-the-box implementation. This note contains SQL to help assist with removing the pricing rules from the necessary products.
• Testing communication templates:
  • Testing emails: Sending an email to a subset of contacts first
  • Testing Process Automation communication templates
  • Testing Process Automation communication triggers
• Panels:
  • Querying and reporting on panel data
  • Creating a drop-down menu for a panel

Overview of new features: April 2024 (20.3.175)

iMIS Pay gateway renamed to Global Payments gateway

To distinguish the Pay Central Service (formerly DataVault) from the iMIS Pay gateway, the iMIS Pay gateway has been renamed to now be the Global Payments gateway.

View the details of a query using the new query audit tool

The query audit tool (RiSE > Maintenance > Query audit) offers an in-depth analysis of IQA queries, focusing on security permissions and data source utilization. Performing a query audit allows you to easily view and export each query's access level, REST API availability, and detailed source information, including the number of sources and display properties used. See Auditing queries for enhanced security management for full details.

Saving payment methods for future purchases

Saving payment methods for future purchases

Customers can now effortlessly save their payment information for future one-time purchases. This enhancement not only streamlines the checkout process for your customers but also elevates their satisfaction, encouraging more frequent and enjoyable engagements with your online store. See Using saved payment methods for details.

Additional formulas to Identify potential duplicates

New duplicate contact formulas

Contact Merge - Plus has been enhanced to offer greater flexibility and precision in identifying potential duplicate contacts and organizations. From the Manage duplicates settings, staff users can select a predefined potential duplicate formulas to better suit their needs for duplicate identification. Potential duplicates are identified based on the criteria in the selected formulas and then paired together and displayed in the Manage Duplicates tab. See Managing multiple duplicates for details.

Managing panel sources and properties without editing a panel

Managing panel sources and properties

Easily manage panel sources and properties without needing to first open a panel. The Panel sources window (RiSE > Panel Designer > Panel sources) now supports adding, editing, and removing properties from sources. This allows you to create new panel sources, define properties, and manage both sources and properties without the need to edit a panel.

Enhancements to IQA

IQA enhancements & UI changes

In addition to an updated look-and-feel, the IQA user interface has been modified to improve usability, which includes the following changes:

• Basic mode has been removed, and Advanced mode is now standard.
• Display tab:
  Click to view image

  

  • Subtotal has been renamed to Group By.
  • View all columns drop-down removed and now all properties display by default .
  • Search bar to find properties has moved to the left side of the screen for more prominent access.
  • System administrators can now edit SQL expressions after adding the expression.
• Filters tab:
  Click to view image

  

  • Prompt has been renamed to Add to Search?
  • Limit the number of results returned option no longer a checkbox and is instead simply in use when a value is present in the text field.
• Security tab:
  • Default security setting for new queries has changed from Authenticated Users Full Control to All Staff Full Control.

  Note: This update does not affect queries created before the change was implemented. However, for any new queries that need to be accessible to public users, the security setting will require modification.

  • Queries that must access the REST API must be configured to specifically grant API access. To do this, go to the query's Security tab and enable the Available via the REST API option. This action enables API access for the query; however, users attempting to access the query through the API are required to have the appropriate permissions as defined within the query itself.
  • All out-of-the-box queries that contain sensitive information, such as names, home addresses, or phone numbers, have been updated to All Staff Full Control. If you are using an out-of-the-box query that was updated and must have it accessible to authenticated users, you must make a copy of the query and update the security settings.

Additional Enhancements

• Membership:
  • Cancelling a membership automatically clears the Renewed through date - The previously manual task of clearing the Renewed through date following a membership cancellation has been automated. Whenever a membership renewal is cancelled, regardless of the method used, the Renewed through date for the contact is automatically cleared.
  • Configure GST Inclusive tax products through the Membership configuration wizard - A tax amount can now be added to primary fees when the default financial entity is set to GST Inclusive, except for voluntary contributions. When a tax amount is entered, a new billing product is created with a GST label.
  • Additional search criteria available when reversing open membership invoices - An additional search query is available when reversing multiple open membership and non-dues subscription invoices from Membership > Renewals > Reverse open invoices. Use the By most recent billing query to filter and reverse open membership invoices based on specific billing cycles, member types, and date-related criteria (such as the billing date and effective date).
• Panels:
  • Increasing the length of panel text properties - When editing text properties for panel sources, you can now increase the Length. The new length cannot be less than the existing length and cannot exceed 4000.
  • Adjusting the IQA display name for panel properties - The Panel sources window (RiSE > Panel Designer > Panel sources) now allows you to adjust the IQA display name for panel properties. This value updates the Prompt for field value in the related Business Object, which appears as the property name when the business object is used in a query.
• Websites:
  • Changing the Website base URL no longer requires resetting IIS - Changing the Website base URL(s) for RiSE websites no longer requires an IIS reset. Navigation items automatically point to the new URL upon publishing the site.
  • Cart sitemap navigation - When modifying the Cart [CartItemCount] sitemap, make sure the Navigation code is set to “Cart”; otherwise, the View Cart link will not appear on pages with the Product Display List content item.
• Payments:
  • Stripe gateway enhancements for UK and Euro regions - The Stripe gateway no longer requires cancelling and reenrolling when updating an AutoPay enrollment. When an AutoPay enrollment is updated with a new payment method the first and last 4 digits of the card number will appear in the enrollment description.
• Communications:
  • Complying with Google’s one-click unsubscribe email requirements - All emails with communication types that permit unsubscribing now include the necessary criteria for email clients like Google to generate a one-click unsubscribe button within their interface. This feature is supported for all communications except Advanced Email.

Documentation

• Commerce Getting Started Guide & Best Practices
• Product Comparison: iMIS 100 & EMS Enterprise
• Ensuring panels and panel sources are not missing after an upgrade
• Publishing troubleshooting (on-premise only)
• Database Validation Scripts

Overview of new features: January 2024 (20.3.171)

New responsive theme for public websites: Flat White

The Flat White theme is the newest addition to the Coffee family, replacing Mocha as the default theme for the member responsive site. Flat White introduces a cleaner more toned-down style, providing a contemporary and professional appearance. It includes animated content, allowing for certain features like the top navigation to fade in or cards to flip as you scroll down the page. The cleaner aesthetic, animated content, and responsive design collectively contribute to a more enjoyable and effective interaction between members and your organization's online presence.

Identifying duplicate organizations from the manage duplicates window

Easily identify and resolve potential duplicate organizations from the Manage duplicates window when you have the Contact Merge - Plus license. For more information, see Merging duplicate contacts.

Using saved payment methods

Empower customers with the convenience of using their saved payment methods on both the cart and Give Now pages, streamlining the checkout process. With this feature enabled, AutoPay enrollees will find their saved payment methods readily accessible. For all customers, the option to add new saved payment methods is conveniently located on their account page on the Preferences tab.

Moreover, system administrators have the flexibility to craft personalized messages that will be visible to customers upon enrolling in automatic renewals. See Using saved payment methods for more information.

Note: To use saved payment methods for all future purchases, you need to be licensed for AutoPay and have the Global Payments gateway configured accordingly.

Enhancing the usability of iMIS

Numerous usability enhancements have significantly improved the overall user experience within iMIS:

• Communication templates: When initiating communications, a confirmation message will now display, indicating the number of recipients for the communication. Users are provided with the choice to either send the message immediately or return to make any necessary adjustments. This valuable feature empowers senders to double-check their intentions, preventing any inadvertent or premature sending of messages.
Click to view image



• Communication templates: The Preview button has been relocated away from the Send button, and the Back button has been repositioned to the top for enhanced visibility.
Click to view image



• Queries: Staff users can now streamline the process of adding filters and sorts to IQA queries, as the need to click the add (+) button has been eliminated. Filters and sorts are seamlessly integrated into queries once selected from the drop-down menu.
Click to view image



• Queries: When utilizing IQA queries with multiple sources, the property names have been enhanced to incorporate the source name on the filters, sorts, and display tabs.
Click to view image



• Communities: The Save button has transformed to a Publish button when creating content for communities, ensuring that users are aware their content is promptly shared with the public.

Cancelling un-invoiced orders with payments

Authorized staff users can now cancel un-invoiced orders that have payments applied. To cancel an order, select Cancel order from the Actions drop-down of the order details page. Upon cancellation, the payment is unapplied from the order and transferred to a Credit Memo invoice. The payment then appears as an open credit on the customer's account.

Preventing duplicate contacts for events

The following enhancements have been made to prevent the creation of duplicate contacts when registering someone else for events:

• The Permit public users to register existing contacts setting now prevents public users from creating duplicate contacts they do not have read access to when registering someone else. When enabled, if users choose to Add a new contact and a duplicate record is detected, the existing duplicate is selected for registration, and the new contact is not created. See Event settings for more information.
• The Do not allow adding new contacts configuration option has been added to theEvent display content item. Enabling this option prevents users from adding new contacts when registering someone else, reducing the likelihood of duplicate entries. See Event display for more information.

Additional Enhancements

• Managing panel sources outside of Panel Definitions - The Panel sources window (RiSE > Panel Designer > Panel sources) introduces a centralized hub for managing panel sources. This window displays each panel source alongside its parent type and whether the source is multi-instance, and it allows staff to add new sources and delete unused sources without the need to edit a panel. Previously, panel sources could only be accessed during the process of editing a panel, meaning that any changes to the data source required accessing and modifying the panel directly.
• Enhancements to the Stripe onboarding process - The window for adding a Stripe gateway account now contains two links: Create a Stripe account and Begin the onboarding process. These links are designed to ensure compatibility with pop-up blockers and eliminate the need for users to manually save new Stripe gateways in iMIS. Upon selecting Begin the onboarding process, the new gateway automatically saves to iMIS, and the Stripe onboarding site opens in a new browser tab, without the need for disabling pop-up blockers.
• Okta supported as new OIDC integration - iMIS OpenID is now compatible with Okta. When configured, staff users may sign into iMIS using their Okta credentials. The Okta integration not only offers a seamless single sign on connection to iMIS, but also offers standards-compliant OAuth 2.0 authorization.
• Pay Central SDK - The Pay Central SDK streamlines payment processes, allowing iMIS clients to seamlessly integrate Pay Central functionality into external web pages while ensuring centralized and accurate record-keeping within iMIS.
• Requiring mobile phone in the Contact Account Creator - The Contact Account Creator content item now offers the option to make it mandatory for contacts to include a mobile phone number during the account creation process.
• Upgrade date displayed on About iMIS page - The About iMIS page has been enhanced to display the date of the most recent upgrade, accompanied by a convenient link to the Release Notes (New Features and Enhancements) page

Upgrade Changes

• Twitter has been changed to X - We've given a fresh look to all icons that used to feature the Twitter symbol, replacing them with the sleek new X icon. Furthermore, all content items that call for social media links have been seamlessly updated to reflect this change.
• vSOA ItemClass database view has been updated for improved performance - Viewing information in iMIS, such as a list of Event registrants, has become more efficient by enhancing the performance of returned results, especially when large amounts of information is requested.