Staff users can review automatic payments (AutoPay) to ensure that payments have been successfully processed by the gateway.
Note: As a safeguard to prevent failed invoices from being stuck in the Pay Central Service, the Pay Central Service does not retain invoices without update for a period greater than five days. These invoices will be flagged as Failed to reconcile – timed out.
Do the following to view Pay Central Service transactions:
- Go to Finance > Pay Central > Automatic payment transactions.
- (optional) Enter information for the following fields when selecting Transactions from the Select a query drop-down:
- Processed between
- Result
- Gateway transaction ID
- Authorization code
- Invoice ID
- Click Find. The following payment information is displayed:
- Payer
- Date on which the payment was processed.
- Invoice ID
- Payment Details
- Payment Amount
- Invoice Balance
- Attempt
- Result
- Detail
- Gateway Trans ID
- Authorization Code
Note: Select the Payer link to be taken to the contact’s account page.
You can leave all fields blank to return all payments.
Note: There might be instances where a payment is rejected by the gateway. In this situation, Staff intervention is required to find the rejected transactions.