Now that you have completed the Global Payments implementation process, review the following information.
How do I ensure my Global Payments gateway accepts ACH transactions? Using ACH with Global Payments requires an additional gateway, so if you process ACH transactions, you must collaborate with the Global Payments account representative to acquire an additional gateway.
Note: All ACH gateways will have a merchant ID that starts with 9. Please review your credentials to ensure you are setting up the gateways correctly.
What is PCI compliance, and do I need to do anything? Payment Card Industry (PCI) standards must be met by a merchant of any size if you are accepting credit cards. These standards better ensure secure card transactions and data management. To help you meet these standards, we have partnered with Merchant Protection EZ. Within your first 60 days of opening a new processing account, you will likely need to complete your Self-Assessment Questionnaire (SAQ) and your first quarterly scan. To begin this process, go to https://www.gpndi.com/safemaker/login/portal. For more information, see PCI Assure. If you need any assistance completing the SAQ or scheduling a recurring quarterly scan, you can contact Merchant Protection EZ directly at 800-579-4097, option 1, Monday-Friday 8 a.m. to 8 p.m. EST, or email support@gpndi.com.
How do I complete my end-of-day settlement? Your batch is settled automatically every day. By default, this time is set to 2 a.m. your local time. You do not have to initiate the settlement yourself. You can even turn off your computers without interfering with the automated settlement. Your transaction and batch reports can be accessed through OpenEdge View directly.
When can I expect to receive my deposits? With the possible exception of your first deposit, you can expect each daily deposit within 48 hours after your daily automated settlement (subject to the funding timeframe of your receiving bank). If the 48-hour timeframe falls on a weekend or holiday, the deposit will be made the next business day. Depending on your receiving bank, the funding may be as follows — transactions run Thursday may be deposited on Monday, while Friday, Saturday and Sunday’s batches would deposit as separate, individual transactions on Tuesday.
Do I need to notify my bank that I have a new processor? In most cases, your bank will not need any additional information in order for you to begin receiving your deposits. However, it’s always good practice to notify them that Global Payments Integrated is your new processor and confirm that there are no holds or blocks that need to be removed. The deposits will be coming from Global, and will be identified by your Merchant ID.
Where can I go to confirm my transactions went through or get daily batch totals? OpenEdge View is a powerful tool that will allow you to view a transaction’s status in real time. Within seconds of the transaction being completed in iMIS, you will see the transaction appear in OpenEdge View. There is a report specifically dedicated to your end-day batch report —depending on your settings, this may reflect the amount that will be deposited into your account. OpenEdge View also has customizable reporting that lets you look at transactions from any period of time or specific card brands and allows you to make custom filters that you can add into the reporting.
If I void or refund a transaction, when will my customer receive their funds? Voids cancel the original transaction, but the pending charge may still appear on your client’s account. Depending on the card issuer, these pending charges usually fall off within 24 to 72 hours. Returns that have been completed in OpenEdge View or your integrated software processed that day may take 3 to 5 business days to refund a customer’s credit card (subject to the customers’ bank processing time).
Where can I see my monthly statements? Each month, Global Payments will mail you a paper statement. In addition, they have a powerful tool where you can access electronic statements online. This resource provides a wide array of processing information, including statements, deposits and chargeback cases — all available at your convenience, 24/7:
Your monthly statement is separated into a variety of different sections, providing you detail into your processing costs. At the bottom of the statement is a section with monthly messages about any important announcements or upcoming changes here at Global Payments Integrated (OpenEdge). Please review this section each month as major changes will be noted here.
Where can I view my or deposit information? To view a batch that was deposited into your account, please visit the Global Merchant Portal.
Where can I view and contest chargebacks? Any chargebacks can be found on the Global Merchant Portal. You will receive notifications of any disputes and can address them via the Dispute Manager system.
What is Analytics and Reputation Management (ARM)? ARM is a powerful business analytics tool that can help you understand your business trends and respond to customer feedback. This resource utilizes information provided directly by the card issuer, giving you the ability to track customer habits, your business’s busiest times, or even keep a logbook where you document anything you’d like. For example, you can log when an advertisement campaign is running and easily see if that increased the number of customers you had. Analytics and reputation management also allows you to link any of the review sites into one interface. This allows you to quickly view and respond to your customers’ online feedback across Google reviews,Yahoo!, Yelp, etc., without having to log in to each site.