Does the Global Payments gateway support ACH/eCheck transactions? Yes.The Global Payments gateway offers fully integrated direct debit ACH processing.
How do I ensure my Global Payments gateway accepts ACH transactions? Using ACH with Global Payments requires an additional gateway, so if you process ACH transactions, you must collaborate with the Global Payments account representative to acquire an additional gateway.
Note: All ACH gateways will have a merchant ID that starts with 9. Please review your credentials to ensure you are setting up the gateways correctly.
In the Global Payments portal, the payment has failed. Why is the status of the payment in iMIS “Paid”? ACH payments made through Global Payments only result in one invoice status. The first payment is marked as Completed immediately in iMIS to start the recurring enrollment benefits. The subsequent recurring payments remain as Awaiting Reconciliation for up to 10 days. If the payment is successful, iMIS updates the payment status to Completed. If the payment encounters any issues, iMIS updates the payment status to Failed. Be sure to frequently check your gateway portal to ensure that all payments have settled.
Can I submit ACH/Direct debit payments through Gift Entry? No. ACH/Direct debits and Open Credit payments are not supported in Gift Entry.
Can I submit ACH/Direct debit payments through a Give Now page on the public site? Yes.
Can ACH/Direct Debit payment methods be updated for AutoPay enrollments? No. ACH/Direct debits cannot be edited once created. To associate a new ACH/Direct debit with a recurring AutoPay enrollment, a new ACH/Direct debit account must be added, then the recurring enrollment updated with that new payment option. The old ACH/direct debit account can then be disabled. See Modifying an existing AutoPay payment method for more information.
Is there a way to find processed payments in iMIS? Yes! The Retrieve process payments from Pay Central process automation task updates transactions to reflect processed payments. Review Using the ‘Retrieve processed payments from Pay Central’ scheduled task for more information.