Communication Log Guide

This article shares details on how to work with Communication Logs. For how to delete communication logs, see the Delete Action Guides.

Complexity

Intermediate

EMS Compatible

Yes

iMIS 2017 Compatible

No

Actions

Insert, Insert w/ Matching Help, Update, Insert / Update, Delete

Mapping

Review the following required and optional mappings.

Required

  • Recipient ID - The iMIS ID of the individual who received the communication.
  • Subject - The subject of the interaction/communication.

Optional

  • Html - The data for the interaction. HTML is supported but not required.
  • Message Type - The type of message. The different options will appear in a drop-down.

Not Working Fields

  • Interaction Date - The date of the communication

The REST API does not provide the functionality for inserting/updating the interaction date. Even though iDMS allows you to use this field, the interaction date will be set to the date the task ran in iMIS regardless of what you set it to in iDMS.

Mapping Examples