Overriding shipping and handling charges

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Staff users can manually override shipping and/or handling charges for customers directly from their cart.

Note: Public users will not see shipping or handling line items in the cart if the product is a non-inventory (virtual) item or if shipping and handling charges are not defined for an inventory item.

Do the following to override shipping and handling charges:

1. Go On behalf of a customer.
2. Add the desired items to the customer’s cart. At least one item must be a commerce item for the shipping and handling charges to be overridden.
3. Under Cart charges, manually input new shipping and/or handling amounts.

Note: Once the original shipping and handling amounts have been overridden, they cannot be reset to the original amount unless the items are removed and re-added to the cart.

4. Select Revert to original shipping or Revert to original handling to undo the shipping and/or handling changes and return them to the original amounts.



5. Add the payment details, then click Submit Order.