The following are out-of-the-box queries related to communications, organized by category. Use these predefined queries to easily retrieve communications data.
| Query | Purpose | Location in Document System | Location in iMIS |
|---|---|---|---|
| ADVANCED EMAIL | |||
| Chart - Delivered by month | Used to create a chart of total delivered communications by communication type. | $/Samples/Dashboards/Advanced Email | Advanced Email dashboard (Marketing > Advanced email) |
| Chart - Events by date | Used to create a chart of total communication responses by date. | ||
| Chart - Events by type | Used to create a chart of total communication responses by response type and communication type. | ||
| Chart - Last events | Used to create a chart of total response types (clicked, dropped, delivered, etc.). | ||
| Emails delivered by communication | Returns data such as subject, date sent, total requests, and total delivered per communication. | ||
| Emails opened by communication | Returns data such as subject, date sent, total delivered, and total opens per communication. | ||
| Emails sent by communication | Returns data such as subject, date sent, and total requests per communication. | ||
| Links clicked by communication | Returns data such as subject, date sent, total clicks, and click rate per communication. | ||
| Progress Tracker - Total delivered | Used to create a progress tracker for the total delivered communications. | Advanced Email dashboard (Marketing > Advanced email) | |
| Progress Tracker - Total queued | Used to create a progress tracker for the total queued communications. | ||
| Progress Tracker - Unique clicks | Used to create a progress tracker for the total unique clicks in communications. | ||
| Progress Tracker - Unique opens | Used to create a progress tracker for the total unique opened links in communications. | ||
| Responses by communication | Returns data such as subject, date sent, requests, delivered, total opens, total clicks, open rate, and click rate. | ||
| Progress Tracker - Total delivered | Used to create a progress tracker for the total delivered emails for a specific communication. | $/Samples/Dashboards/ Advanced Email/Specific Communication |
Advanced Email dashboard (Marketing > Advanced email > Specific communication) |
| Progress Tracker - Total queued | Used to create a progress tracker for the total queued emails for a specific communication. | ||
| Progress Tracker - Unique clicks | Used to create a progress tracker for the total unique clicks in a specific communication. | ||
| Progress Tracker - Unique opens | Used to create a progress tracker for the total unique opened links in a communication. | ||
| Chart - All events except queued | Used to create a chart of all responses except for queued communications, including response type, and total count for a specific communication. | ||
| Chart - Delivered | Used to create a chart of total delivered communications including response type, and total count for a specific communication. | ||
| Chart - Events by date | Used to create a chart of a specific communications total responses by date. | ||
| Chart - Opened | Used to create a chart of a specific communications total opens. | ||
| Bounces | Returns data about the total number of bounced emails for a specific communication, and includes recipient, email address, and the reason the communication bounced. | ||
| Deferred | Returns data for the number of deferred emails for a specific communication, including recipient, email address, and reason. | ||
| Dropped | Returns data for the number of dropped emails for a specific communication, including recipient, email address, and reason. | ||
| Emails delivered | Returns data for the number of delivered emails for a specific communication, including recipient, email address, and delivery date. | ||
| Emails opened | Returns data for the total number of times a specific email was opened, including recipient, email address, and times opened. | ||
| Emails sent | Returns data for the number of sent emails for a specific communication, including recipient, email address, and queued date. | ||
| Links clicked | Returns data for the number of times that links in a specific communication were clicked, including link, total clicks, and unique clicks. | ||
| Links clicked by recipient | Returns data for the number of times that links in a specific communication were clicked, including link, and total clicks. | ||
| Recipients who did not click a link | Returns a list of contacts who did not click links in a specific communication, including recipient, email address, and most recent communication interaction. | ||
| Recipients who did not open email | Returns a list of contacts who did open a specific communication, including recipient, email address, and most recent communication interaction. | ||
| Spam Reports | Returns a list of contacts who marked a specific communication as spam, including recipient and email address. | ||
| PREFERENCES | |||
| Communication Preferences Log | Displays details for contact communication preferences, such as recipient, communication type, whether the recipient has opted in or out, updated by, and update date. | $/Samples/Communication Preferences | Communication logs window (Marketing > Communication logs) |
| STATISTICS | |||
| Communications attempted past 12 months | Displays communication details such as subject, sent date, status, communication type, message type, sent by, and total attempted, sent, and not sent. | $/Samples/Dashboards/Communications | Communication dashboard (Marketing > Communication dashboard) |
| Communications by type | Displays communication details such communication type and total number delivered. | ||
| Communications sent over time | Displays communication details by sent date, including communication type and total delivered. | ||
| Opt ins past 12 months | Displays opt in information for the previous twelve months, including the contact who opted in, communication type, update date, and updated by. | ||
| Opt outs past 12 months | Displays opt out information for the previous twelve months, including the contact who opted out, communication type, update date, and updated by. | ||
| Progress Tracker - Communications attempted | Used to create a progress tracker for the total number of attempted communications. | ||
| Progress Tracker - Communications sent | Used to create a progress tracker of the percent of sent communications per attempted communications. | ||
| Progress Tracker - Opt ins | Used to create a progress tracker for the total number of opt ins. | ||
| Progress Tracker - Opt outs | Used to create a progress tracker for the total number of opt outs. | ||
| Recent communications | Displays recent communication information, including subject, sent date, communication type, message type, sent by, and total attempted, sent, and not sent. | ||
| Recently updated templates | Displays recently updated templates information, including what template was updated, the update date, and updated by. | Data integrity (Marketing > Communication dashboard > Data integrity tab) | |
| Dropped communications | Displays data about dropped communications, including recipient, email address, note, subject, sent date, type, and sent by. | $/Samples/Dashboard/ Communications/Data integrity |
|
| Recent communications with no emails sent | Displays data about communication jobs that failed to send, including subject, sent date, type, sent by, and total attempts and sent communications. | ||
| Chart - Preference changes | Used to create a chart of preference changes. | $/Samples/Dashboard/ Communications/Preferences |
Preferences (Marketing > Communication dashboard > Preferences tab) |
| Chart - Preferences by type | Used to create a chart of opt ins vs opt outs per communication type. | ||
| Preferences by type | Displays information about total preferences for communications, including communication type, and total opted in and opted out. | ||
| Preference changes | Displays information about contact preference changes, including contact name, communication type, status, updated on, and updated by. | ||