RiSE Settings: Recent history

The Recent History content item displays a list of recently viewed contacts, events, groups, commerce products, and/or gift items. Use the settings at Settings > RiSE > Recent history to customize the text for each item that is displayed in the Recent History.

Example: There is an annual event with the same name each year. Customize how the event name displays in the Recent History content item so that it is clear which event was recently viewed.

Understanding how to create placeholders

In communication templates, you can use placeholders to insert dynamic data—such as a contact’s name, ID, or invoice number—directly into your message content. This allows you to dynamically add information, without needing to manually add each contact's name, for exmaple.

Placeholders are written inside curly braces { } and represent data from a query. The general format is:

{datasource[.property...] [attributes]}

datasource — The name of the data source or query alias. When you use a query in a communication template, you can assign it a short alias so you do not have to use the full query name. For example, if your alias is Party, you can reference it as #party.
property — (optional) A specific field or property to display. You can chain properties using dot notation (for example, .Address.City). If the property is a collection, use [i] notation to reference a specific item (for example, .Address[1]).
attributes — (optional) Formatting options that modify how the data appears:
- uppercase — Converts the value to uppercase.
- lowercase — Converts the value to lowercase.
- format — Applies a format to non-string values (for example, format="d").
- noencode — Displays HTML markup instead of plain text.

Using aliases in placeholders

When you add a query to a communication template, assign it an Alias—a short name used in placeholders. You can reference any property from the query results using this format:

{#alias.Property}

For example, if your query alias is Party and you want to display the recipient’s first name, use: {#party.FirstName}

Customizing the text for each type

Before updating the Recent History settings, review the following information:

After changes are saved, the items listed in the Recent History do not conform to the updated format until the item is visited again. Newly visited items conform to the updated format.
When left blank, the default display for that type is used. Use the reset icon to reset the data to the default.
If there is a placeholder that cannot be resolved, the formula is ignored, and the default data is used.

To customize the text for each type, go to Settings > RiSE > Recent history:

Contacts - Used to display recently viewed individual or organization account pages. Out-of-the-box, recent contact history is displayed on the Community > Find contacts and Community > Dashboard pages. Use PartyData properties to build the placeholders.

Example: {#party.Name}, {party.Id}

Events - Used to display recently viewed events. Out-of-the-box, recent events history is displayed on the Events > Find events page. Use EventSummaryData properties to build the placeholders.

Example: {#event.Name}, {event.StartDateTime}

Groups - Used to display recently viewed groups. Use GroupSummary Data properties to build the placeholders.

Example: {#group.Name}, {group.GroupClass.Name}

Products – Used to display recently viewed commerce products. Out-of-the-box, recent product history is displayed on the Commerce > Find products page. Use ItemData properties to build the placeholders.

Example: {#item.Name}, {item.ItemCode}

Gifts – Used to display recently viewed gift items. Out-of-the-box, recent gift item history is displayed on the Fundraising > Find gift items page. Use ItemData properties to build the placeholders.

Example: {#item.Name}, {item.ItemCode}

Restricting properties to staff users only

To restrict certain properties to staff users only, use the {if #session.IsStaff} {/endif} placeholders around the staff-only property, for example:

{if #session.IsStaff} {#datasource.property} {/endif}

Replace {#datasource.property} with the desired property.

Table 1: Viewing examples, placeholders, staff users, and all others
Example	Placeholder	Staff users	All others
Restricting the contact ID property to staff users only	{#party.Name} {if #session.IsStaff} ({#party.Id}){/endif}	image	image
Restricting the product code property to staff users only	{#item.Name}{if #session.IsStaff} ({#item.ItemCode}){/endif}	image	image

Additional syntax options

The following information provides additional formatting options with examples.

Available conditional functions with examples

Syntax of conditional functions

To insert a conditional function in the HTML body of one of the supported areas, use the syntax:

{if (conditions)}
     Text or HTML to appear if condition is true
{/endif}

If the conditions evaluate to FALSE, then the text or HTML is not shown.

Available conditional functions

This section covers the specific conditional functions supported in alerts, communication templates, Data Showcase, and Query Template Display.

Important! All conditional functions are case sensitive and must be upper case.

COUNT

Counts the number of items in a collection and returns an integer value.

Example:

{if (COUNT(#party.AdditionalAttributes) GT 0 AND #party.AdditionalAttributes[1].Name EQ
'IsMemberRecord' AND #party.AdditionalAttributes[1].Value EQ true)}
Is a member.
{/endif}

LENGTH

Determines the length of the value and returns it as an integer.

Example:

{if (LENGTH(#query.TAX_EXEMPT) GT 0)}
Contact is tax exempt.
{/endif}

ISTRUE

Tests whether the specified parameter is true.

Example:

{if (COUNT(#party.AdditionalAttributes) GT 0 AND #party.AdditionalAttributes[3].Name EQ 'IsMember' 
      AND ISTRUE(#party.AdditionalAttributes[3].Value))}
Contact is a member.
{/endif}

ISFALSE

Tests whether the specified condition is false.

Example:

{if (ISFALSE(#query.IsMember))}
Contact is not a member.
{/endif}

ISNULLOREMPTY

Indicates whether the specified string is null or empty. Returns true if the value parameter is null or an empty string; otherwise, false.

Example:

{if (ISNULLOREMPTY(#query.Website))}
Please add your website!
{/endif}

ISNOTNULLOREMPTY

Indicates whether the specified string is not null or empty. Returns true if the value is not null or empty; otherwise, false.

Example:

{if (ISNOTNULLOREMPTY(#query.PaidThrough) AND #query.PaidThrough LT Now)}
Contact is not yet expired.
{/endif}

DAYSBETWEEN

Returns the number of days between two dates as an integer value.

Example:

{if (DAYSBETWEEN(#query.RenewedThrough, #query.PaidThrough) GT 90)}
Member is due for renewal.
{/endif}

DATE

Makes sure date or literal date value is culture safe.

Example:

{if (ISNOTNULL(#query.JoinDate) AND (#query.JoinDate GTE DATE('12/31/2021')))}
2022 MEMBER
{/endif}

CONTAINS

Checks whether a particular sequence of characters is part of a given string. Case is ignored and true or false is returned.

Example:

{if (CONTAINS(#query.JoinDate, '2022'))}
New member in 2022.
{/endif}

NOTCONTAINS

Checks whether a particular sequence of characters is not part of a given string. Case is ignored and true or false is returned.

Example:

{if (NOTCONTAINS(#query.City, 'Austin'))}
Member is not an Austin resident.
{/endif}

STARTSWITH

Check whether the beginning of the current string instance matches with a specified string or not. Case is ignored and true or false is returned.

Example:

{if (STARTSWITH(#query.City, 'Aus') OR STARTSWITH(#query.City, 'Dal') )}
Member may live in Austin or Dallas.
{/endif}

ENDSWITH

Check whether the end of the current string instance matches with a specified string or not. Case is ignored and true or false is returned.

Example:

{if (ENDSWITH(#query.FullName, 'Smith') OR ENDSWITH(#query.FullName, 'Richards') )}
Last name ends with Smith or Richards.
{/endif}