Changing registrations after registration is complete

Registrations for program items and registration options can be modified after registration is complete.

Program items

If Allow itinerary changes after checkout is enabled for the event (and the Cutoff for itinerary changes date has not passed), users can change their program item registrations after completion of the registration process:

  1. In the program area of an event you have already registered for, add, remove, or update the quantity for any program item.
  2. After completing all desired changes to program items, click Proceed to Checkout or view the Cart.
  3. The Cart will contain a line for the adjusted event with the total charge or credit for all adjustments.

    4. iMIS guides you through the payment process.

  4. An Order Confirmation page will appear, reflecting all of your registration and program item details.

If Allow itinerary changes after checkout is not enabled, staff users will still have the ability to add or remove program items for an existing registration.

  1. Go On Behalf of the registrant that you wish to make changes to.
  2. In the program area of an event that the registrant has already registered for, add, remove, or update the quantity for any program item.
  3. After completing all desired changes, click Proceed to Checkout.
  4. The Cart should reflect any changes in price of the selected option. iMIS guides you through the payment process.
  5. An Order Confirmation page will appear, reflecting all of your registration and program item details.

Registration options

Staff users have the ability to change their registration option after they have completed their registration:

  1. In the registration area of an event you have already registered for, add the new registration option you wish to be registered for.
  2. Any program items that are marked Register by default for the new registration option should be added to the itinerary if they are not already.
  3. After completing all desired changes, click Proceed to Checkout.
  4. The Cart should reflect any changed in price of the selected option. iMIS guides you through the payment process.
  5. An Order Confirmation page will appear, reflecting all of your registration and program item details.

Note: If a program item is in the current itinerary and is not available for the new registration option, the program item will be removed.