Tips for deterring duplicate account creation
If you are experiencing a problem with existing members or users (who already have usernames or accounts) creating new accounts instead of signing in with their existing accounts, the following tips might help cut down on the number of duplicate accounts being created:
- Consider adding user instructions on your Event Showcase regarding signing in versus creating a new account. Add a Content Html content item just above or just below the existing Contact Sign In content item. Emphasize that existing members should sign in with their account or use the Forgot my password or Forgot my username links, rather than creating a new account. You can even provide readily-accessible contact information or links so that users can receive assistance from staff if they are still having trouble signing in with their existing account.
- You could add notes inside your event description area. For example, add a note explaining that users must sign in first, and to use their existing account.
- You could configure the existing Contact Sign In content item on that page, and change the text for the Create account link text, for example, you could enter Create a new account only if you do not have an existing account.
- You could add another warning or set of instructions at the top of the Create Account page with the Content Html content item. Emphasize that it is very important that users log in with their existing account, rather than creating a new account. Using the Content Html content item, you can put your note in bold, use a color, and so forth.
Notes: If you are using the default Event page, you will need to make a copy of it in order to add the Content Html content item, and then edit your EventDetail shortcut to point to your new copy of the page.
Notes: If you are using the default Event page, you will need to make a copy of it in order to add the Content Html content item, and then edit your EventDetail shortcut to point to your new copy of the page.
Notes: If you are using the default Event page, you will need to make a copy of it in order to add the Content Html content item, and then edit your EventDetail shortcut to point to your new copy of the page.
Adding one or more of these things to your site should help to mitigate the risk of duplicate account creation.